Terms and Conditions

These terms apply to purchases from qivxunel.com, operated by Guangzhou Xuelin Technology Co., Ltd. Review them with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

1. Eligibility and Accurate Information

You must have legal capacity to make the purchase under applicable law. Provide accurate contact, billing, and delivery information, and use a payment method you are authorized to use.

2. Order Placement and Acceptance

Submitting an order is an offer to purchase. An automated acknowledgment confirms receipt and does not itself constitute acceptance. Acceptance occurs when we confirm dispatch, unless expressly stated otherwise.

We may decline or cancel an order for reasonable grounds, including unavailable stock, payment failure, suspected fraud, or a material listing error. We will notify you and refund amounts collected for canceled items.

3. Product Details and Pet Use

Review dimensions, materials, included pieces, sizing information, and instructions before purchase. Screens may display colors differently. Accessories shown in photographs are included only when stated in the listing.

Select products appropriate to your pet’s species, size, age, and behavior. Follow instructions, supervise where appropriate, inspect regularly, and discontinue use when damaged. No product is indestructible. General information does not replace veterinary advice.

4. Prices and Payment

Review the checkout currency, shipping, taxes, discounts, and final amount before paying. External bank fees and import charges may apply as explained in our payment and shipping policies.

If a material price error is discovered, we will request your agreement to a correction or cancel and refund the affected purchase. We will not charge a higher price without authorization.

5. Shipping, Returns, and Cancellations

Our Shipping Policy explains processing and delivery estimates. Our Return & Refund Policy explains return conditions, costs, refunds, exchanges, and cancellation requests.

Delivery estimates are not guarantees. Nothing in these policies removes mandatory rights relating to delayed delivery, defective products, or misdescribed goods.

6. Bulk Orders and Brand Use

Contact us before placing bulk or commercial orders. Purchasing a product does not grant authorized-retailer status or permission to reproduce our branding or website materials for commercial promotion.

7. Responsibility and Consumer Protections

Each party remains responsible for its obligations under applicable law. Nothing in these terms excludes liability, statutory warranties, or consumer remedies that cannot lawfully be excluded.

8. Changes and Disputes

Updates apply prospectively and do not remove rights attached to an existing order. Contact us first about a concern so we can attempt a practical resolution. Mandatory local consumer protections and access to competent courts remain unaffected.

Contracting Business

Brand: qivxunel
Company: Guangzhou Xuelin Technology Co., Ltd.
Legal Representative: Ouyang Xuelin
Registered Address: Unit C0327, Room 303, Building 1 (Self-Numbered), No. 28 Huanglianban Qilong East Road, Huangge Town, Nansha District, Guangzhou, China
Website: qivxunel.com
Email: service@qivxunel.com
Phone: +86 20-84960665
Hours: Monday–Friday, 08:00–20:00, China Standard Time (UTC+8).